If you are not completely satisfied with your purchase, or have simply changed your mind, aussieBum are happy to exchange item(s) for a different size/colour/style, or issue a voucher/refund on receipt.
Change of Mind returns are subject to the following conditions:
- Sale items and promotional gifts are ineligible for return.
- Items must be returned within 90 days from the date of receipt
- Items must be in original sale condition- unworn, unwashed, or otherwise unused, and in its original packaging (if possible)
When trying on items, ensure that you are not wearing perfume/ aftershave or a deodorant which may leave a scent or marks on the item.
We may be unable to accept the return of any item that has been scented, stained or washed.
- Customers are responsible for any incurred shipping cost of Change of Mind returns.
aussieBum recommends customers send returns using a delivery service that insures for the value of the goods, and includes a tracking reference.
- Refunds will be remitted to the original form of payment, otherwise, an exchange or store credit will be issued.
- Refunds will not include the cost of shipping.
Please see our Return Process here
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