Where is my order?

We know you want to get your hands on your new aussieBums as soon as possible, so if you're waiting longer than expected for your order to arrive, first try these quick solutions to common problems.

Quick Check List:

• Double-check your shipping confirmation email to confirm that your delivery address is correct. Be sure to also check your Junk/Spam folder!
  
  We do our very best to dispatch orders from aussieBum HQ within 1-2 business days, but when it's busy, especially around busy shopping periods (particularly Christmas and major sales periods) it may take a few days longer to finalise orders.
  
  If you have not received your shipping confirmation within a maximum of 5 business days from placing your order, please contact help@aussiebum.com 
  
  
• Use your tracking number to see if your parcel is still on its way.
  
  
• Double-check your inbox for a notification email from your local Post Office. This may have gone straight to your Spam or Junk folders.

For full details on delivery timeframes for Australian Orders and International Orders, please refer to our International Shipping Methods articles, and our COVID-19 Update article

NB: These timeframes are only an estimate as several factors can, unfortunately, delay a delivery

For more specific guides of how to track your order, please refer to the relevant article below:

How Can I Track My Order - Australia 

How Can I Track My Order - USA

How Can I Track My Order - International Fast Track

How Can I Track My Order - International Economy

If you're still worried about the delivery of your order, just give us a shout at help@aussieBum.com.